Privacy Policy

Urgent Cargo Logistics Limited (UCLL) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics services or visit our website.

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, job title, business address
• Shipping Information: Origin and destination addresses, cargo details
• Payment Information: Billing address, payment method details (processed securely)
• Account Information: Username, password, preferences

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website

We use your personal information for the following purposes:

3.1 Service Delivery

• Processing and fulfilling your logistics requests
• Providing customer support and assistance
• Managing your account and preferences
• Communicating about your shipments and services

3.2 Business Operations

• Improving our services and website functionality
• Conducting market research and analytics
• Developing new products and services
• Ensuring compliance with legal and regulatory requirements

3.3 Marketing and Communications

• Sending promotional materials and newsletters (with your consent)
• Notifying you about service updates and changes
• Conducting customer satisfaction surveys

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Shipping and logistics partners
• Payment processors
• IT service providers
• Customer support platforms

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government investigations
• Regulatory compliance requirements
• Protection of our rights and property

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5.1 Security Measures

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication systems
• Employee training on data protection
• Secure data centers and infrastructure

5.2 Data Breach Response

In the event of a data breach, we will notify affected individuals and relevant authorities as required by applicable law within 72 hours of becoming aware of the breach.

As a global logistics company, we may transfer your personal information to countries outside Kenya for processing and storage. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

6.1 Safeguards

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by data protection authorities
• Certification schemes and codes of conduct
• Binding corporate rules for intra-group transfers

Depending on your jurisdiction, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Verify the accuracy of your information

7.2 Correction and Deletion

• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your information

7.3 Restriction and Objection

• Request restriction of processing
• Object to automated decision-making
• Withdraw consent where applicable

We use cookies and similar tracking technologies to enhance your experience on our website and analyze usage patterns.

8.1 Types of Cookies

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

8.2 Cookie Management

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after any changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us:

Data Protection Officer

• Email: privacy@urgentcargo.com
• Phone: +254 709 084 000
• Address: Valley View Office Park, Tower B, 2nd Floor, Office B28, City Park Drive (off Limuru Road), Nairobi, Kenya

General Inquiries

• Email: customerservice@urgentcargo.com
• Website: www.urgentcargo.com