Support Center

We're here to help you with all your logistics needs. Choose the best way to get in touch with our support team.

Phone Support

Speak directly with our support team for immediate assistance with your logistics needs.

Call Now

Email Support

Send us a detailed message and we'll get back to you within 24 hours during business days.

Send Email

Live Chat

Chat with our support team in real-time for quick answers to your questions.

Start Chat

Create Ticket

Submit a support ticket for complex issues that require detailed investigation.

Create Ticket

FAQ

Find quick answers to common questions about our services and processes.

View FAQ

Visit Us

Visit our office for in-person support and consultation with our logistics experts.

Get Directions

Emergency Support

For urgent logistics issues that require immediate attention, call our emergency hotline.

Emergency Hotline: +254 709 084 000

Get in Touch

Our support team is available Monday through Friday, 8:00 AM - 6:00 PM EAT

Frequently Asked Questions

How can I track my shipment?

You can track your shipment using our online tracking system or by calling our support team with your tracking number.

What are your business hours?

We're open Monday through Friday, 8:00 AM - 6:00 PM EAT. Emergency support is available 24/7.

How do I get a quote?

You can request a quote online through our quotation form or contact our sales team directly.

What documents do I need for shipping?

Required documents vary by cargo type and destination. Our team will provide a complete list based on your specific shipment.

How long does customs clearance take?

Standard customs clearance typically takes 1-3 business days, but this can vary based on cargo type and documentation.

Do you provide insurance for shipments?

Yes, we offer comprehensive cargo insurance options. Contact our team to discuss coverage options for your shipment.

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TheCargoAI